At Carlton Bingo, we understand the importance of having reliable and accessible support whenever you need it. Our dedicated team is committed to assisting you with any queries or concerns you may have about our services.
We're available 24/7 through various channels, ensuring that your issue gets the attention it deserves at a time that suits you best.
Live Chat Support
For immediate assistance and support, please use our Live Chat facility. Our experienced team is always online to answer any questions or resolve any issues quickly.
You can also get in touch with us through email by submitting your query using the form available on our website. One of our customer support agents will contact you within a business day during working hours, Monday to Friday, 9 AM - 5 PM GMT.
Help Centre Access
For more comprehensive and self-help guidance, please visit our Help Centre where you'll find detailed information on various topics related to online gaming.
If you or someone close to you needs assistance with responsible gambling practices, we offer resources and support through links provided in our Help Centre.
Technical Support
Please refer any technical issues or concerns regarding device compatibility, software requirements, or other system-related matters directly to your website's Technical Support page.
In general, please allow a response time of within 24 hours on weekdays during office hours for both email and Live Chat support. Please note that this is subject to change based on workload volume but our team will always do its best to reply as soon as possible in any case.
Preferred Contact Methods
You can contact us using whichever method you prefer, whether it's through the website, via phone, or by visiting one of our physical locations for assistance. Our staff at our clubs are more than happy to help with queries about our bingo and online gaming operations.
Unfortunately, due to regulatory compliance reasons, support is only offered in English at this time, but we have included a helpful FAQ page where common questions can be answered quickly without requiring assistance from us directly.
Escalation Procedure
For more severe issues or concerns regarding account recovery, please do not hesitate to get in touch via email with the subject line Account Assistance. Please provide any relevant information you believe would help our customer support team resolve your query efficiently.
